TreeWalk installs to most Windows platforms flawlessly if you follow the simple procedure and heed the notices displayed during installation. If you don't notice an increase in browsing speed after a few sessions of surfing the 'Net to some of your favorite sites, then there are a few simple checks you can perform from the icons provided within the program's group, accessible from the Start Menu. First, make sure TreeWalk is running: click the "Start" button, select "All Programs" (or "Program Files"), then access "TreeWalk" and click on "TreeWalk control panel" and look for "Service is running" in the bottom-left corner of the resulting window. If you see "Service is stopped", click the "Start" button to start the service. If that's okay, then open the "config" folder to click "Update root-hints from ICANN" and look for errors in the routine that follows.

Another method is to use the built-in "Check server" utility (look for "Check DNS server" for BIND-LE) which you'll also find included in the program's icon group under "tools". Start "Check server" by clicking on it then follow the few, easy instructions and "Press any key to continue" to start a small utility called "dig.exe".

"Dig" will perform a few DNS queries against a short, pre-configured list of domains and test recursive name resolution for a handful of well-known sites. When the test is completed, you will be presented with a text document called "testdns.txt", which is a printout containing the results of those queries. You can look for errors like "SERVFAIL" in the text or, if you are still unsure, you can compare this sample copy of testdns.txt to yours for similar results (there may be some minor differences from the example file). Most importantly, the "Check server" routine should show 127.0.0.1 as the first server address:

;; SERVER: 127.0.0.1#53(127.0.0.1)

If you're still not convinced that TreeWalk is working fine for you, then you can try re-installing it as a last check (if you're using a root-zone plug-in you will need to remove that first). Be sure to disable any anti-virus, anti-Trojan, script-blocking or registry-monitoring software that might normally run in the background, perform the necessary reboots and repeat the simple steps above (software you've disabled should start after the required TW reboot anyway). In the unlikely event that TW still isn't working for you, please review the rest of this FAQ page and our forums. If you decide to post in the newsgroups, please provide basic information about your Operating System, which version of TreeWalk you're using, list any security-type programs you're using, tell us how you connect to the Internet and mention the steps you've taken to try installing TreeWalk.

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• Check server results
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